At Balmy, we attach great importance to the privacy of our customers and the protection of their personal data. This Privacy Policy explains how the personal data of our users who visit our website (https://balmy.com.tr) and benefit from our products and services are collected, used and protected.
1. Personal Data Collected
When you visit our website or use our services, the following personal data may be collected:
– Identity Information: Name, surname, date of birth, etc.
– Contact Information: E-mail address, phone number, address details, etc.
– Account Information: Username, password, purchase history, etc.
– Financial Information: Credit card information, billing information, etc. (where required for payment transactions).
– Device Information: IP address, browser type, operating system, geolocation information, etc.
– Behavioral Data: Browsing habits on our website, clicks, preferred products, etc.
2. Methods of Collection of Personal Data
Personal data may be collected by:
– During membership or shopping transactions made through our website
– Through contact forms and customer support requests
– By tracking your browser activities through cookies and similar technologies
– During participation in campaigns or surveys
3. Purposes of Use of Personal Data
The personal data collected may be used for the following purposes:
– Processing and delivery of orders
– Providing customer support
– Providing information about products and services
– Improving our website and services
– Informing about marketing, promotions and campaigns (with explicit consent)
– Fulfillment of legal obligations
4. Cookies and Similar Technologies
Our website uses cookies to improve the user experience and collect behavioral data. Cookies may include:
– Mandatory Cookies: Necessary for the website to fulfill its basic functions.
– Analytical Cookies: Used to understand the use of our website.
– Advertising Cookies: Used to deliver advertisements relevant to your interests.
Cookie Management: You can control and change your cookie preferences in your browser settings.
5. Protection of Personal Data
We take appropriate technical and administrative measures for the security of your personal data:
– We use secure servers and encryption technologies to protect your data.
– We conduct regular audits against the risk of unauthorized access, loss or misuse.
– We regularly inform our employees about the protection of personal data.
6. Sharing of Personal Data
Your personal data will not be shared with third parties except in the following cases:
– Sharing with cargo and logistics service providers for delivery of orders
– Sharing with financial institutions for payment processing
– Sharing with competent authorities to fulfill legal obligations
7. Data Retention Period
Your personal data are stored for the period required for the purposes for which they are processed. This period may be extended when required by legal obligations. When the data retention period expires, your personal data will be securely deleted or anonymized.
8. User Rights
We remind you that under the Law, our users have the following rights over their personal data:
– Request access to your personal data
– Request correction of incorrect or incomplete information
– Request deletion or anonymization of your data
– Object to processing
– Request to transfer your data to another controller
– Withdrawing your explicit consent to the processing of data
You can contact us at info@balmy.com.tr to exercise your rights.
9. Third Party Links
Our website may contain links to third party websites. These websites have their own privacy policies and we have no responsibility for those policies.
10. Policy Changes
Our Privacy Policy may be updated depending on legal regulations and our services. In case of any changes, the updated policy will be announced on our website.
11. Contact Us
You can contact us for any questions regarding our Privacy Policy or your personal data:
– Address: Cevizli Mahallesi, Hızır Reis Sokak 6/D Kat: 1-2, Maltepe, Istanbul
• Phone: 0216 370 15 80
• E-mail: info@balmy.com.tr
At Balmy, we respect your personal data and take all measures to protect it. Thank you for choosing us.